Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mack Nard

Mack Nard

September 10, 2024

5  out of  5
rating by Mack Nard
"Best insurance agency in the business! Like A GOOD NEIGHBOR THIS STATE FARM IS THERE!! Great Staff that threat you like family!"
We responded:
"Thank you, Mack! That is very kind. It means a lot to our team and we look forward to working with you!"
Profile photo of Nalinee Wilburn

Nalinee Wilburn

August 27, 2024

5  out of  5
rating by Nalinee Wilburn
"Lacy is the best! She is very pleasant to work with. She is sble to get the best rate at no time. Very satisfied! Way to go Lacy:)"
We responded:
"Nalinee, thank you for your kindness. Lacy, at our Rossville location, is a tremendous asset to our team and I am glad to hear you had a great experience with our office. We look forward to continuing to work with you!"
Profile photo of Jo Anna Brinson

Jo Anna Brinson

August 6, 2024

5  out of  5
rating by Jo Anna Brinson
"Rhonda has been very helpful for answering questions about my claim and my premiums. She is extremely good about calling back and also great on checking in with me as I went through my claim process. She provides great customer service and I feel that will continue. Caleb Hollingsworth has great people working for him."
We responded:
"Jo Anna, thank you for highlighting Rhonda's level of service. She most definitely goes above and beyond and we are very thankful for her. We appreciate you!"
Profile photo of Grace Carlino

Grace Carlino

August 2, 2024

5  out of  5
rating by Grace Carlino
"Lacy was exceptionally wonderful in taking care of any concerns/problems I had encountered! Went above and beyond in taking care of my situation. I had zero problems!"
We responded:
"Grace, thank you for your kind review of Lacy at our Rossville location. We look forward to working with you!"
Profile photo of rachel j

rachel j

August 2, 2024

5  out of  5
rating by rachel j
"Working with Lacey was great! She was very patient and pleasant. Great customer service and response time.👍🏼"
We responded:
"Thank you for your review, Rachel! It meant a lot to our team and to Lacy!"
Profile photo of Camille Vornbrock

Camille Vornbrock

August 2, 2024

5  out of  5
rating by Camille Vornbrock
"My husband and I suffered a devastating house fire on NYE of this year. Through it all has been Lacy! She has called to check on us so many times, acting as the go between with State Farm corporate advocating for us nonstop, listening when I needed to let off steam about the claims process, and the list goes on. We are still in claims and rebuilding process but having Lacy in corner has given us a tremendous sense of confidence and relief. Thank you Lacy for all that you have done!"
We responded:
"Camille, we have received numerous reviews over the years and this is, by far, one of the most meaningful ones I have read. It means a lot to us. Thank you for taking the time to share your experience and thank you for allowing us the opportunity to assist you during this devasting time in your life."
Profile photo of Jessica Zada

Jessica Zada

August 1, 2024

5  out of  5
rating by Jessica Zada
"Caleb and Lacy are amazing at handling all of my calls, concerns every time. They have been so helpful with my disability, my car insurance, my home insurance, and any question that arises. I couldn’t ask for better service anywhere. Thanks a million guys 🫶🏻"
We responded:
"Jessica, thank you. We have worked together for years now and we have enjoyed every minute of it. Thank you for trusting our team to serve you!"
Profile photo of Alecia Johnson

Alecia Johnson

July 30, 2024

5  out of  5
rating by Alecia Johnson
"Lacy was soo easy to work with! She made the insurance process so easy and fast!"
We responded:
"Alecia, thank you for your kind words. We enjoy serving you in your insurance needs!"
Profile photo of Ben Williams

Ben Williams

July 30, 2024

5  out of  5
rating by Ben Williams
"Leigha Sweet with Hollingsworth SF was extremely helpful with a claim we had. She responded quickly and took care of all my questions and needs with reimbursement and rental. Thanks for your help!"
We responded:
"Ben, thank you for the kind words and your review of your experience with our Rossville team and with Leigha, specifically. We enjoy working with you!"
Profile photo of Shea Patel

Shea Patel

July 24, 2024

5  out of  5
rating by Shea Patel
"Lacy has been considerably helpful and prompt each time I've phoned in for insurance documents. This location is one of the very few offices that continues to provide decent service."
We responded:
"Thank you for the review of your experience with our office, Shea! We appreciate you!"
Profile photo of dontray jacks

dontray jacks

July 22, 2024

5  out of  5
rating by dontray jacks
"Lacey was a great help in taking care of my insurance needs"
We responded:
"Thank you, Dontray! I am glad to hear you experience with our service manager at the Rossville location was a good one! We look forward to continually working with you!"
Profile photo of kezia jenkins

kezia jenkins

July 18, 2024

5  out of  5
rating by kezia jenkins
"I really enjoyed my conversation with Lacy! She was very responsive to all of my needs and put a smile on my face while doing so. I appreciate your help Lacy!"
We responded:
"Kezia, thank you for your response regarding your experience with Lacy, at our Rossville location. We look forward to working with you!"
Profile photo of Chip Blanchard

Chip Blanchard

July 10, 2024

5  out of  5
rating by Chip Blanchard
"Caleb and his staff are always helpful, friendly, available!!"
We responded:
"Thank you, Chip. It is always a pleasure for our team to work with you and your family!"
Profile photo of Edwaldo Wright

Edwaldo Wright

June 27, 2024

5  out of  5
rating by Edwaldo Wright
"I worked with Brandon for renters insurance. He was GREAT!!"
We responded:
"Edwaldo, thank you for your kind review of Brandon. That means a lot to our team!"
Profile photo of Rip Crain

Rip Crain

June 15, 2024

5  out of  5
rating by Rip Crain
"I have spoken with Lacy several times over the last few months regarding my insurance requirements. She has always been helpful, knowledgeable, and sees the project to the end. If I was still in business I would hire her in a minute."
We responded:
"Rip, that is very kind of you and we are most definitely fortunate to have Lacy on our Rossville team!"
Profile photo of Rr Ss

Rr Ss

June 11, 2024

5  out of  5
rating by Rr Ss
"Fast, efficient and friendly service! I highly recommend this office and everyone there with whom I have had the pleasure and privilege to communicate. I would leave six stars if I could! Again, I have had the privilege of further communication with the office. And again, all of the employees in this office have been far more than helpful. I wish every State Farm office would have employees that cared this much about their customers! Now, I would like to add seven stars, but apparently I cannot! I especially commend Lacy Harden in that office for her fast, efficient and friendly customer service. A great employee in a great office."
We responded:
"Thank you for the kind review and kind words. It truly means a lot to me and our Rossville team!"
Profile photo of Caleb Barlow

Caleb Barlow

May 23, 2024

5  out of  5
rating by Caleb Barlow
"Caleb does a wonderful job. He handles our insurance needs and I have sent several family members his way, which I wouldn’t do with just anybody. They all love him and say he does a phenomenal job. He is very detail oriented and will go to great lengths to make sure he gets the job done the right way. He is a man of integrity and I highly recommend doing business with him."
We responded:
"Thank you for your words, Caleb. These mean a lot to my team and to me, personally. We have thoroughly enjoyed having on you onboard as a customer and look forward to serving your insurance needs in the future!"
Profile photo of Nikki Escobar

Nikki Escobar

March 29, 2024

5  out of  5
rating by Nikki Escobar
"Caleb and his staff are awesome!! I would highly recommend them!!"
We responded:
"Thank you, Nikki! That means a lot to us. I greatly appreciate you!"
Profile photo of Jeffrey Crowder

Jeffrey Crowder

February 27, 2024

5  out of  5
rating by Jeffrey Crowder
"I’ve always had an enjoyable experience here! This office handles their clients exceptionally well. You don’t always think of easy and accessible when it comes to insurance coverage, it’s possible now. Lacy, who just helped me, went above and beyond in detail & trying to assist me. You won’t go wrong coming here! Highly recommend 👍🏼"
We responded:
"Jeffrey, it is always a pleasure working with you. Thank you for your kind words. It truly means a lot to us and especially, to Lacy!"
Profile photo of Laughlin Quigley

Laughlin Quigley

February 26, 2024

5  out of  5
rating by Laughlin Quigley
"Great service"
We responded:
"Thank you for your kind review. We are glad to hear you had a great experience and look forward to continually working with you!"
Profile photo of Brittney Pope

Brittney Pope

February 23, 2024

5  out of  5
rating by Brittney Pope
"Just calling to make a payment and ask some questions. Lacy was quick, knowledgeable and very easy to talk to! Highly recommend this office!"
We responded:
"Brittney, thank you for your kind review of your experience with Lacy. We are certainly glad to hear about it and hope you have a great week ahead!"
Profile photo of taitha white

taitha white

February 6, 2024

5  out of  5
rating by taitha white
"Lacy was very understanding and very helpful"
We responded:
"Thank you for your kind review of our service manager, Lacy at our Rossville location! We greatly appreciate it!"
Profile photo of Agnew Family Family

Agnew Family Family

February 5, 2024

5  out of  5
rating by Agnew Family Family
"Mr. Hollingsworth and his staff are amazing! They are friendly, honest and prompt. They make you feel important and provide you with excellent service. They are the best for your insurance needs."
We responded:
"Thank you for your kind review of our Rossville office. It is much appreciated and we look forward to working with you!"
Profile photo of Kincaid Rowbotham

Kincaid Rowbotham

January 31, 2024

5  out of  5
rating by Kincaid Rowbotham
"Fantastic office, great rates, and very fast to respond!"
We responded:
"Thank you for your kind review, Kincaid! We greatly appreciate it and very much look forward to working with you!"
Profile photo of Gabby Green

Gabby Green

January 23, 2024

5  out of  5
rating by Gabby Green
"Caleb Hollingsworth is the BEST Insurance Agent I've ever dealt with. He's professional, knowledgeable, and punctual! I never have to question the business being handled with him on my team. Leigha Sweet is also professional. I appreciate this type of carrying on! :)"
We responded:
"Gabby, what an amazing and warming review of our Rossville team/office. This means a lot to us and we are very appreciative! We look forward to working with you!"