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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Vanessa Snoddy

August 28, 2026

5  out of  5
rating by Vanessa Snoddy
"Lacy is extremely knowledgeable and professional. She provided great customer service and was very thorough. I was able to accomplish everything I needed with her expertise. State Farm is the company to go with for whatever policy one may need."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Emily Longworth

August 28, 2026

5  out of  5
rating by Emily Longworth
"Always quick responses and happy to help!"
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Brian Sisson

August 21, 2026

5  out of  5
rating by Brian Sisson
"A great agent, with great service! I've been very pleased with everyone whom I interacted with at this office. I've used 3 State Farm agents in the last 3 years (one in Germantown, one in Collierville, and now Caleb) and this office has been the best. They're all polite, efficient, and very knowledgeable."
We responded:
"Brian, thank you for coming by and spending a little time with us last week. It was great catching up and I know Dylan really appreciated the meeting as well. We hope you have a great week ahead!"
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Daniel Johnson

August 19, 2026

5  out of  5
rating by Daniel Johnson
"Lacy was so helpful and knowledgeable. Answered all questions I had."
We responded:
"Thank you for highlighting your experience with Lacy. She is great and very much cares about our insureds and their insurance needs. We hope you enjoy the rest of your week!"
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syd b

August 18, 2026

5  out of  5
rating by syd b
"Dylan Turner is the absolute best! Will sit with you to answer any and all questions you may have while breaking it down in a way that is easy to understand!"
We responded:
"Thank you! We tend to agree. Dylan is the best. He is great at assessing needs and matching the right home, auto. life policies to match those needs. Thank you for your trust in our team!"
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Tai Dinh

August 14, 2026

5  out of  5
rating by Tai Dinh
"Dylan Turner has been an exceptional agent. He’s an easy to talk to, resourceful and is knowledgeable of the insurance/policy when providing them to me. He reaches it out to ensure I have everything I needed and moved the process with ease. I would recommend him to anyone searching for auto/home or any other type of insurance that state farm provides."
We responded:
"Thank you for your kind review. Dylan is great. We are fortunate to have him with us. Thank you for allowing us to assist you with your insurance needs!"
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J J

August 13, 2026

5  out of  5
rating by J J
"I am so proud to be a loyal customer at this agency and State Farm as a whole. I recently called in, to make some adjustments to my policy and LACY helped me so effortlessly and efficiently. She congratulated me on my engagement, was very personable, and also patient. More over, she followed up with me as promised, answered my questions and delivered great news regarding my rates. Thanks Lacy for all you do to serve us!! ♥️♥️♥️"
We responded:
"Thank you for your kind review. It was very thoughtful and means the world to our team. We look forward to continuing to work with you!"
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ZL Liu

August 12, 2026

5  out of  5
rating by ZL Liu
"Really nice experience with Dylan."
We responded:
"Thank you for your kind review. Dylan is great and we greatly appreciate the opportunity to assist you with your insurance needs!"
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Josh

August 8, 2026

5  out of  5
rating by Josh
"Joe at Hollingsworth is great! Has always stayed late to work with me setting up life, car and home insurance. Highly recommend"
We responded:
"Thank you, Josh! We are most fortunate to have Joe on our team. We appreciate your trust in our team for your insurance needs and look forward to continually working with you!"
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Vlad Filatov

August 7, 2026

5  out of  5
rating by Vlad Filatov
"Jay Terrell was great at helping me set up my apartment insurance. Very friendly and efficient, got it done in 15 minutes. Thanks"
We responded:
"Thank you for your kind words regarding your experience with Jay. He is a great asset to our team. We appreciate your trust in our team for your insurance needs and look forward to working with you!"
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BRANDON G

August 5, 2026

5  out of  5
rating by BRANDON G
"Joe and Lacy at State Farm are absolutely outstanding! They were incredibly friendly, professional, and made the entire insurance process simple and stress-free. They worked hard to find me the best rates without sacrificing the coverage I needed and had everything taken care of quickly.

What really stood out was their responsiveness, attention to detail, and genuine commitment to making sure I understood my options. They treated me like a valued customer from start to finish and went above and beyond to provide exceptional service.

If you’re looking for an insurance team that is knowledgeable, honest, and truly cares about their clients, I highly recommend Joe and Lacy. They set the standard for customer service, and I couldn’t be happier with my experience!"
We responded:
"Thank you for the shoutout for Joe and Lacy. We are very fortunate to have them on our team. We look forward to continually serving your insurance needs and hope you have a great weekend ahead!"
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Tyler Aspen

August 5, 2026

5  out of  5
rating by Tyler Aspen
"Rhonda at State Farm was very knowledgeable and professional. And she has the best personality very sweet. I absolutely love talking to her. If anyone needs a great insurance company then definitely go with Caleb Hollingsworth State Farm And his team there. Definitely a great staff An if you can get Jay Terrell or Mrs Rhonda your in great hands. Sincerely Alexavier Aspen !!!!! I just wanted to let Jay and Jeanette know that you guy's are amazing and I appreciate all the help that you guy's provide. They have a great team and I enjoy talking with them."
We responded:
"Tyler, Rhonda is great! Thank you for highlighting her service. We are fortunate to have her on our team. Have a great week ahead!"
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Kionna Shaw

July 29, 2026

5  out of  5
rating by Kionna Shaw
"Joe was awesome with explaining my quote and giving me the best rate which saved me over $100 a month"
We responded:
"Thank you, Kionna! Joe is great and genuinely cares about matching insurance needs to the appropriate coverage. Thank you for highlighting your experience with him. We appreciate you!"
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Nicole Everroad

July 29, 2026

5  out of  5
rating by Nicole Everroad
"I have been a customer of this office for over 5 years. It started as a relationship through the community I worked for and continued as my personal car and renters insurance. The customer service is top tier! Ask for Lacey, she’ll take care of you."
We responded:
"Nicole, your review is so sweet. Thank you! We greatly appreciate you and look forward to continually working with you!"
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Adam Dawson

July 28, 2026

5  out of  5
rating by Adam Dawson
"I am a REALTOR that has a ton of experience with insurance agencies and Caleb Hollingsworth is my Go-to. He also does my personal and business insurance. He is who I trust for my clients, and myself!"
We responded:
"Thank you, brother! It is always our pleasure to assist you. You have been a great customer over the years and we appreciate your trust in our team!"
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Susmitha Inturi

July 27, 2026

5  out of  5
rating by Susmitha Inturi
"Jay was so kind, patient, and helpful throughout the entire process. He answered all of my questions clearly and helped me get my rental insurance set up. I truly appreciate his work and excellent customer service. Thank you, Jay, for all your help!"
We responded:
"Thank you so much for that kind review. Jay is truly great. It is rare these days to find someone that is so genuine. We appreciate you and thank you for allowing us to assist you with your insurance needs!"
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MacKenzie Riegling

July 24, 2026

5  out of  5
rating by MacKenzie Riegling
"I handled all of my business with Dylan Turner! He was absolutely the best! He explained everything super clearly and didn’t pressure me! He was very kind! 100% recommend"
We responded:
"Thank you for those kind words. Dylan is great. He is genuine and caring and I know that it will mean a lot to him that it was pointed out. We appreciate you and thank you for allowing us to assist you with your insurance needs!"
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Muhammad Nazir

July 22, 2026

5  out of  5
rating by Muhammad Nazir
"I called to get the quote after reading amazing reviews online and had a fantastic experience. Joe was courteous, helpful and took his time to help me out. The whole process went smoothly without any hiccups or delays. Will highly recommend."
We responded:
"Thank you for highlighting your experience with Joe. We are fortunate to have him on our team and he truly cares about taking care of our customers and their insurance needs. We appreciate you!"
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Alex Pro

July 20, 2026

5  out of  5
rating by Alex Pro
"Dylan was the best. He even worked with my busy schedule. Always answered my questions. Had the best vibe, kind and pleasant to work with. He literally saved us hundreds of dollars. I’m not kidding. Overall really great experience. If you come in or call definitely ask for Dylan."
We responded:
"Thank you for your kind review. Dylan and I had a great time working with you. You were so kind through the process. Thank you for allowing our team to assist you and thank you for the shoutout for Dylan. It means the world to our team!"
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Kevin Hwang

July 15, 2026

5  out of  5
rating by Kevin Hwang
"Loved working with Lacy! She was professional, kind and very informing. Great customer service!"
We responded:
"Thank you, Kevin. Lacy is great and we are fortunate to have her on our Rossville team. Thank you for your trust in our team and allowing us to serve your insurance needs!"
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Charlotte Myers

July 15, 2026

5  out of  5
rating by Charlotte Myers
"Kudos to Rhonda Cochran for helping me updating my yearly home Alarm system required forms. Friendly and supportive employees. Thank you."
We responded:
"Thank you, Charlotte! Rhonda is great and genuinely cares about our insured's wellbeing."
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Pat St

July 15, 2026

5  out of  5
rating by Pat St
"Mrs Rhonda Cochran got right on what I needed and I thank her for that"
We responded:
"Thank you so much for your review and highlighting your experience with Rhonda. She is a true asset and advocate for her customers!"
Profile photo of Aishwarya Acharya

Aishwarya Acharya

July 14, 2026

5  out of  5
rating by Aishwarya Acharya
"I wanted to get quote with my auto insurance and Jay was really helpful providing me the quote and get the insurance coverage."
We responded:
"Thank you for this great review. We appreciate you putting your trust in our team and we do not take that for granted. Thank you for highlighting your experience with Jay!"
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Greta Hanson

July 13, 2026

5  out of  5
rating by Greta Hanson
"I had a great experience with Caleb’s team at State Farm. Jay was very helpful, kind, and knowledgeable, providing great guidance and assistance as this was my first time getting renters insurance. He also responded to all my questions in a timely manner and made the process very clear and efficient. I would definitely work with him again!"
We responded:
"Thank you so much. Jay is great and very much cares about our insureds and risk protection. Thank you for highlighting your experience with Jay and our Rossville team. It has been a pleasure to serve you!"
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Sai Raavi

July 13, 2026

5  out of  5
rating by Sai Raavi
"Relocating to a new area and setting up a new apartment comes with a lot of moving parts, but Jay Terrell at Hollingsworth State Farm made the insurance side of things incredibly easy. From start to finish, Jay’s focus was clearly on making sure I felt taken care of — he was professional, responsive, and walked me through my options so I understood exactly what I was getting, without any of the usual back-and-forth hassle. He got my renter’s insurance sorted quickly and made sure everything was tailored to my new place. It’s clear Jay genuinely cares about making his customers happy, not just closing a policy. If you want an agent who makes the whole process easy and actually looks out for you, I highly recommend reaching out to Jay."
We responded:
"Thank you so much. Welcome to the Mid-South. We hope you enjoy it and glad you were connected with our team. We appreciate you!"